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DOCS HOME Voice Video Text to Speech Internet Encoders Program Settings Commands Glossary Misc
Setup Using V3mail w Hotmail F.A.Q. / Troubleshooting

 

Setup

Options -> Program Settings

Using MAPI
In the "Email Settings" box, select the "use MAPI" option if you have an email program (like Microsoft Outlook, Outlook Express, Netscape, Eudora etc) with which you can already send email.   The "use Mapi" option will allow V3mail to send emails through the MAPI compliant email program on your computer.  When using the MAPI interface, the default email account on the mail program is responsible for sending the email.


Program Settings window
figure 1.  Program Settings window

Using SMTP
V3mail can also send email directly using the SMTP server provided by most ISPs.  Click on the "Advanced" button to bring up the "Email Settings" window for SMTP.

1.  Select "use SMTP account"
2.  Enter your name in the "Your Name" field
3.  Enter in the email address provided by your ISP in the "Your Email Address" field.
4.  (OPTIONAL) Enter in the "Reply-To email address" where you want replies to your email sent to.
5.  In the "Outgoing MAIL (SMTP) Server" field enter the name of the SMTP server provided by your ISP.
6.  (OPTIONAL) The "SMTP port" should be left at the default 25.  Change this only if you know that your ISP uses a different port for SMTP. 

Email Settings window
firgure 2.  Email Settings window

Automatic SMTP detection
Clicking on the "AUTO" button in the "Email Settings" window will let V3mail try to find your SMTP email settings if it is already configured on your system.  If you get the message "You are now ready to send Voice & Video emails!".   Congratulations!  V3mail detected the SMTP settings and is ready to send emails.  Otherwise it will default back to the "use MAPI" selection.

From:  email account manager
If you have multiple SMTP email accounts or aliases you want to manage, you can use the Account Book.  In the main program window, click on the "From:" button to open it.  This enables you to quickly switch the name & email account or SMTP server from which you send your emails.

Account Book window
figure 3.  Account Book window


Address book & MAPI address book
V3mail has a built in address book to manage your email addresses.  You can access it by clicking on the To:, Cc: or Bcc: button to button.  If you already have an email program which already stores your email addresses, in the V3mail address book, click on the drop down window and select "MAPI Address Book."   This will open the address book from that program and allow you import addresses directly into V3mail.  If you check the "Always use the MAPI Address book" box, then everytime you click on the To:, Cc:, or Bcc: buttons you will open the MAPI address book.

address book
figure 4.  V3mail Address Book window

Using V3mail with Hotmail

1.  Setup Microsoft Outlook Express 5.0+ (included with Internet Explorer 5.0+) Hotmail access

  • If you don't have a Hotmail account, go to the Hotmail Web site and sign up for an account:
    http://www.Hotmail.com
  • Start Outlook Express, from the menu go to Tools -> Accounts.
  • Click Add, and then click Mail.
  • In the Display name box, type your name, and then click Next.
  • In the E-mail address box, type your Hotmail address, and then click Next.
  • Click HTTP in the My incoming mail server is box. If Hypertext Transfer Protocol (HTTP) is not an available choice, you are using an earlier version of Outlook Express that does not support Hotmail.

    To upgrade your version of Outlook Express, view the following Microsoft Update Web site
  • In the My HTTP mail service provider is box, click Hotmail.
  • Confirm that "http://services.msn.com/svcs/hotmail/httpmail.asp" (without quotation marks) is in the Incoming mail (POP3), IMAP or HTTP server box, and then click Next.
  • In the Account name box, type your Hotmail account name.
  • In the Password box, type your password, click Next, and then click Finish.
    Your new account appears on the Mail tab of the Internet Accounts dialog box.
  • Select your Hotmail account so that it's highlighted, then click on the button Set as Default.  Your Hotmail account is now the default email account
  • Click Close. At the prompt to download folders from the mail server that you added, click Yes.

 

2.  Set your Hotmail account as the default account in Microsoft Outlook Express

  • Start Outlook Express, from the menu go to Tools -> Accounts.
  • Select your Hotmail account so that it's highlighted, then click on the button Set as Default.
    Click Close.  Your Hotmail account is now the default email account

3.  Setup up V3mail to use Hotmail

  • Start V3mail, from the menu go to Options -> Program Settings.
  • Select "use MAPI" in the "Email Settings" box. Click Ok.  The next email you send with V3mail will be sent through your Hotmail account.

 

F.A.Q. / Troubleshooting

Q: I'm an AOL user, how can I use V3mail to send Voice & Video messages?
A: Please read the above section on "Using V3mail with Hotmail."  

Another option would be to sign up for a FREE (or PAY ) email account that provides a SMTP server.  Once you do this, they will give you the necessary information to configure your email program (like Microsoft Outlook) and the necessary SMTP server name required by V3mail
.

Q: So where do I get a FREE SMTP email service?

A  There are probably many FREE email services that provide you a SMTP based email account.  Here are the few that we are familiar with.  Be sure to follow their setup instructions.
http://www.Nettaxi.com - web based/POP/SMTP access - email client optional
http://www.MailandNews.com - POP/SMTP access - requires email client
http://www.HotPop.com - POP/SMTP access - requires email client
If you would like to suggest more, then send email to comments@v3mail.com.     

Q: I can send emails in my corporate network using my email program.   How can I use V3mail to send voice & video messages?
A: In Options -> Program Settings, select the "use MAPI" option and V3mail will send email through your MAPI compliant email program.

Q: What is a SMTP server?
A: Click here for the answer in the Glossary pages.

Q: What do I do if my ISP doesn't provide a SMTP server?
A: First make sure you don't have a SMTP server by contacting technical support or your system administrator. 

In Options -> Program Settings, select the "use MAPI" option and V3mail will send email through your MAPI compliant email program.  

Another option would be to sign up for a FREE (or PAY ) email account that provides a SMTP server.  Once you do this, they will give you the necessary information to configure your email program (like Microsoft Outlook) and the necessary SMTP server name required by V3mail.  See the the question above "So where do I get a FREE SMTP email service?"

Q: I get the message, "SMTP error 501 invalid domain name."    What's wrong?
A: This is a very common error with email programs, including V3mail.  There are many possible causes for this error.  Click here to view possible solutions.

Q: On starting V3mail, I get the message "The xxxxxx.xxx  file is linked to missing export MAPI32.DLL:17."  What's wrong and how do I fix this?
A:
The "mapi32.dll:17 error" is a result of V3mail assuming that a Microsoft or compatible email program was installed on the system. Some programs like Netscape Communicator 4.5 change the Microsoft MAPI32.dll file and therefore Windows reports the file as missing certain functionality.

To restore the MAPI functionalty of V3mail, you can either install Microsoft Outlook Express (included with Internet Explorer) or use the fix provided by Microsoft here.

Q: I couldn't send my email.  I received the message, "A connection to the SMTP server xxx.xx.xxx could not be established."  What's wrong?
A: At the the time you are sending your email, your email server is either down or the server name is invalid.  If you still can't send your email sometime later, then you need to change the server name specified in the program settings.  Select the Menu Options -> Program Settings and enter in the new server name or try the Auto configuration button to detect your settings.

Q: How do I receive my emails with V3mail?
A: V3mail is used to send emails. To receive emails use any popular email programs like Microsoft Outlook (Express), Netscape Messenger (included with Netscape), or Qualcomm Eudora.

 

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